Testimonials

Item is amazing as advertised! Great seller, recommended!

-by Lennie

Super fast shipping! I am VERY pleased with this purchase! Thank you!

-by Karrie

I have been a customer of gunsandswords.com for a couple of years now and have always had a great experience dealing with them!

-by Jim
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FAQ - Frequently Asked Questions

HomeFAQ - Frequently Asked Questions


  • Payment Methods
    • Credit Card Verification/Security
    •  

      Shipping Policy:
      All of our items are shipped through one of the following: 

      UPS, FedEx or Global Priority Mail. 

      All of these methods come with insurance and can be tracked online.
      Generally, items will be shipped within 1-3 business days of placing an order, and will arrive within about one week of that (in the US or Canada.)  Some items may be delayed due to backorder set-backs.

      If an item arrives damaged, we ask that you save all packaging and call us immediately.  We will only honor returns within 5 days of your receipt of item.

      Every item is packaged with the utmost care in order to reach it's destination in the best condition possible!

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      Shipping Rates in the U.S.:

      In the Continental U.S., the base shipping rate is $7.00 for anything less than $30 and $1 more for each $20 spent after that.

      Example:


      PURCHASE AMOUNT

      Add

      0 to 29.99

      7.00

      30.00 to 49.99

      8.00

      50.00 to 69.99

      9.00

      70.00 to 89.99

      10.00

      90.00 to 109.99

      11.00

      110.00 to 129.99

      12.00

      130.00 to 149.99

      13.00

      150.00 to 169.99

      14.00

      170.00 to 189.99

      15.00

      190.00 to 209.99

      16.00

      210.00 to 229.99

      17.00

      230.00 to 249.99

      18.00

      250.00 to 269.99

      19.00

      etc...

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      Shipping Rates in Canada:

      In Canada, the base shipping rate is $25.00 for anything less than $30 and $2 more for each $20 spent after that.

      Example:


      PURCHASE AMOUNT

      Add

      0 to 29.99

      25.00

      30.00 to 49.99

      27.00

      50.00 to 69.99

      29.00

      70.00 to 89.99

      31.00

      90.00 to 109.99

      33.00

      110.00 to 129.99

      35.00

      130.00 to 149.99

      37.00

      150.00 to 169.99

      39.00

      170.00 to 189.99

      41.00

      190.00 to 209.99

      43.00

      210.00 to 229.99

      45.00

      230.00 to 249.99

      47.00

      250.00 to 269.99

      49.00

      etc...

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      Shipping Rates outside of the USA or Canada: 
      Please call or email to get an estimate beforehand.  Your shipping will be charged after you have placed your order.  We will not charge your card until you have approved the shipping charges.  We charge exact rates to ship your country based on the USPS EMS scale.

      Please choose "International outside of USA or Canada" when checking out. When you do this, your order will be submitted to us. Your total will NOT reflect shipping costs. We will calculate the cost of shipping to your exact country, and email you with a shipping quote. After you receive an email from us with your total, you need to approve / cancel the order within 72 hours.

      Customs, Duties, Brokerage Fees, Taxes and other fees associated with importing products for International Orders will be the sole responsibility of the customer. Please note we do not have any control over the fees charged to you.

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      International Orders:
      We gladly ship to all areas of the world!

      Customs, Duties, Brokerage Fees, Taxes and other fees associated with importing products for International Orders will be the sole responsibility of the customer. Please note we do not have any control over the fees charged to you.

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      Online Security:
      All online transactions are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, and then decoded when it gets to us. For added security, we also encrypt the credit card number when it is stored on disk.

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      Privacy:
      Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

      What Information Is Collected:

      As part of the order process, the following information is collected from shoppers:

      Name
      Shipping/Billing Address
      Email address
      Phone number
      Credit/Debit Card Information

      How That Information Is Used:

      We use this information in order to process your orders and nothing else.  All such information is completely deleted within 20 days of the date of your transaction.

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      Return Policy:
      Orders inside the USA: If for any reason you are not delighted with the order you receive, you are welcome to return most unused/unopened or defective items sold by GunsAndSwords.com within 5 days from the receipt of your shipment for a prompt refund or replacement. Please note that returns are subject to a 5% restocking fee.

      Since GunsAndSwords.com deals with popular collectibles, some merchandise may sell out. If so, we may not be able to send a replacement and will give you a refund instead.

      Products must be returned in their entirety in the original condition and packaging (items sent to you in mint condition must be returned in mint condition), in saleable condition, without missing parts.

      Your form of payment will be credited for the price of the items and any taxes. This credit will not include any original shipping and processing charges. Your credit will appear AFTER GunsAndSwords.com receives and processes your returned item as long as the item meets all criteria stated in this return policy.

      Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for any refund to appear on your statement.

      Complete detailed instructions on how to return merchandise can be found on the reverse side of your Invoice in each shipment.

      *International Orders please note: We do not accept returns on Orders outside of the USA under any circumstances.

      Please contact us by email for shipping rates outside of the United States or Canada.  Costs will be charged after your order has been placed.

      Verification:  In order to ensure our customers’ safety, we perform identity verification on all first time customers.

      This is done by asking the buyer’s bank to call the card owner to verify that the transaction is indeed valid.

      This process may add 2-3 business days to the shipping process. This is done only once, and after that you orders will be placed as normal.

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      Payment Methods:
      At GunsAndSwords.com we believe in protecting the identity and ensuring the safety of all of our customers.  Any Suspicion of Fraudulent Activity will be reported to the legal authorities. All transactions are placed over a secure encrypted network.

      Payment Methods: Visa, MasterCard, American Express, PayPal, Discover.

      PayPal: In order to better protect our customers from fraud, PayPal Orders must be shipped to a confirmed address.

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      Credit Card Verification/Security:
      1st time customers will be called by their banks to verify ownership of credit card if:
      Any information is missing on your purchase submission
      Your shipping and billing address are different from each other
      Your CVV code does not match the credit card company records

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      Tax Information:
      If you live in Texas, your final cost will also include 8.25% sales tax.

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      Contact Information:

      Address:
      GunsAndSwords.com
      1212 Newport Dr
      Austin, TX 78753-3900



      Phone:
      (512) 539-0209



      Email:
      customerservice@gunsandswords.com

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